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Discussion topic: Network set up

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This message was authored by: MJG1968

Message posted on ‎15 Oct 2025 09:03 AM

Network set up

I have a new white Sky Q router but it keeps cutting dropping from the internet. I go to Network Set Up, do the set up eg press WOS button on router but it will not connect. I have switched off everything and restarted. Getting fed up as cannotnaccess apps via TV. It was not a problem with the black / old Sky Q box 

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This message was authored by: GD1

Message posted on ‎15 Oct 2025 09:09 AM

Re: Network set up

Posted by a Superuser, not a Sky employee. Find out more

@MJG1968  There is no White Sky Q hub, what you have is the Sky Max hub.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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