Network issue

[Harishbalda]

Hi there, we are facing network issues in west Calder parkhead area.

[caesarome]

@Harishbalda 

You have posted this in the Sky Go forum so are your issues to do with Sky Broadband ?

[caesarome · Accepted solution]

@Harishbalda 

As you haven't replied I an going to presume your issue is broadband related.

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[NikhilSMedackal]

Hi there, we are facing network issues in sandringham road Petersfeild 

[Vic54]

My broadband is running really slowly so my security cameras aren't loading and my alarm app isn't loading

[Chrisee]

@Vic54 pretty random addition to an old thread but most likely issue isnt with your broadband connection but simply poor WiFi in your property. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.