Network down

[Skyisrubbish3]

Lost network connection on tv /apps and mobiles,  laptops no internet to our house even though the router is showing green lights. Done all the checks, nothing responding this is a regular occurrence but the WiFi checker is showing all is fine but it's not 

[Av14n]

Having the same issue, was watching ITVX then lost connection to wifi, online saying no connection issues however box is showing amber light for internet - have turned plug off and reset the box twice but no change. We have also been getting lower than promised download speed recently also 

[Aj79]

I have no wifi light on and no connection 

[Daniel0210]

@Aj79 @Av14n 

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the time the phone lines reopen call Sky to report it. 

[Daniel0210]

@Skyisrubbish3 

Your issue started a little early to be maintenance. If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

[Skyisrubbish3]

I have done all the checks and tests required and says there isn't a problem, but there definitely is as we have connection on sky box's, mobiles or laptops

[Chrisee]

@Skyisrubbish3 if the Sky hub shows it has lost connection and tge service checker is still not telling you Sky arexaware of the problem call them to report it.