Network connection to tv

[Banham87]

It has been a week now the tv stops and starts, then it's slow or behind on a program but the sound is normal, and it now for a week keeps saying no network connected every day at least 3 times possibly more. The network hub has 3 green lights on all the time it is doing this. I have tried turning off and on, Disconnected the network and back on And now just used the sky app to sort it out and now I have a blue screen actually no tv to watch???

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.