@N+WALTERS you are not talking to Sky by posting in the forum but Sky only send out engine rrscin limited circumstances. Initially its down to the customer to sort out issues themselves. The online servicecchecker in the My Sky app will tell you the sped your hub is connecting at and offer help if that is lower then the guaranteed speed for your line.
If the issue is not with speeds to the hub it is likely you have poor wifi signal level in areas of your home. Given signal level depends on the layout of your home and how it is built thst isnt something Sky can directly control. They sell a package called WiFi Max which can give up to 3 wifi extenders and Sky will send out engineers to help determine what is required if a single extender doesnt work.
=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
