0

Discussion topic: Network connection problem

Reply
This message was authored by TraceyC1963 This message was authored by: TraceyC1963

Network connection problem

Problem with network connection. Telling me to connect to Sky broadband wifi by holding the wps button. Sat for ages doing this and nothing happening. Was working fine up to about 1 hour ago
Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Network connection problem

Posted by a Superuser, not a Sky employee. Find out more

@TraceyC1963 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion