Network connection issue

[ParsDave]

I am getting the error 'it looks like you do not have internet connection right now. If you're already set-up we'll keep trying to connect' despite the internet/wifi working correctly. Can watch live tv and recordings but am unable to access any apps or catch up etc. Have tried rebooting several times and followed the steps (WPS etc) to try reconnect the network connection but nothing has worked. This has been ongoing since yesterday evening. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147