Broadband not working

[Ccxxaa]

Hi there, My mum's sky internet is not working. When we troubleshoot it says that there is a problem with the broadband. It says there are no problems in the area. The hub has the power light on and WiFi light is on but no Internet light. We have followed all the troubleshooting advice like switching it on and off and checking wires but it has not helped. I can't seem to be able to talk to anyone as when you phone you are just directed to being back online. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147