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Discussion topic: Network Signal

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This message was authored by AndrewCull64 This message was authored by: AndrewCull64

Network Signal

We have low network signal strength issues to multiple devices at our property.

 

Ring Doorbell 

Ring Floodlight 

Ring Light Cam

 

TV 

Apple TV 

 

House Alarm 

 

all the above devices are located in separate rooms from the hub.   

 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Network Signal

Posted by a Superuser, not a Sky employee. Find out more

@AndrewCull64 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
AndrewCull64
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This message was authored by AndrewCull64 This message was authored by: AndrewCull64

Re: Network Signal

Thank you TimmyBGood, onto it 👍

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