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Discussion topic: Need new router

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Avatar for SMUZLE
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This message was authored by: SMUZLE

Message posted on ‎19 Dec 2023 01:14 PM

Need new router

We have been having this problem for months now we need a new router as it disconnects to our devices constantly my son has autism and we have done constant checks and reboots and still failing 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎19 Dec 2023 01:17 PM

Re: Need new router

Posted by a Superuser, not a Sky employee. Find out more

@SMUZLE 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎19 Dec 2023 01:18 PM

Re: Need new router

Posted by a Superuser, not a Sky employee. Find out more

@SMUZLE can you post your Sky hub's stats as thst should highlight if its the hub thst is faulty or the line.

See Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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