Discussion topic: Need help

This message was authored by: Sudarshanmatel1 · ‎08 Oct 2026

“I ordered Sky Full Fibre. I have received the SR203 Hub, but there is no ONT installed at my property. I also don’t have the fibre connection. Please arrange an Openreach engineer to install the ONT and connect my bro

This message was authored by: Daniel0210 · ‎09 Oct 2026

@Sudarshanmatel1
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

The ONT will be fitted as part of the installation which may take more than one visit so keep an eye on your order for potential dates.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: caesarome · ‎09 Oct 2026

@Sudarshanmatel1

Whoever is installing fibre for you will also install the ONT and supply you with a cable to connect it to your Sky hub. You should have been given an installation date that can be seen on your account here:

https://www.sky.com/ordertracking

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Discussion topic: Need help

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