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Avatar for LiamTaylor1996
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This message was authored by: LiamTaylor1996

Message posted on ‎13 Jun 2025 10:36 AM

Need help with sky broadband box

Hi I got sky gigafast internet and they said on there website they would sent me a new box and I have not received one like 

 

many thanks 🙏 

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Avatar for LiamTaylor1996
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Message posted on ‎13 Jun 2025 11:49 AM

Re: Need help with sky broadband box

Sorted now everyone getting a new router and max upstairs too 

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Avatar for cookiemonsteruk
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Message posted on ‎13 Jun 2025 10:55 AM

Re: Need help with sky broadband box

Posted by a Superuser, not a Sky employee. Find out more

@LiamTaylor1996 

 

What router do you have at the minute?

 

I believe there is a shortage of stock of the sky max hub.  If you already have the sky broadband hub that will still work for broadband and calls

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎13 Jun 2025 10:56 AM

Re: Need help with sky broadband box

I have sky hub 4.2 like 👍 

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Message posted on ‎13 Jun 2025 11:01 AM

Re: Need help with sky broadband box

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@LiamTaylor1996 most customers who switch to full fibre still use the Hub 4.2 they had previously but are sent a conversion kit which is actually just a short ethernet cable.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎13 Jun 2025 11:18 AM

Re: Need help with sky broadband box

@LiamTaylor1996 Good allround dependable sky hub, you may wish to consider keeping it as the one to use!

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Message posted on ‎13 Jun 2025 11:49 AM

Re: Need help with sky broadband box

Sorted now everyone getting a new router and max upstairs too 

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