Need help changing hub username

[AM831]

Hi, I'm new to Sky Broadband today. 

I've set up the hub, connected my mobile to the Wi-Fi. 

i would like to change the wifi username and password to make it easier to connect all my existing devices. I know that I should be able to do this but I can't see the hub in my products or product settings on the app.  

I also can't test the connection, the sky app says the testing isn't working just now. Earlier it said the wifi was switched off and I needed to access the product settings to switch it on. But can't access the product settings. 

Do I just need to wait a while for things to settle down or is there anything else I should be doing?

[Tom-W19]

Hi @AM831 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147