Need broadband activated

[Ruth68]

Hi, my braodband was installed and all lights are green except for the internet light which is orange. I have been onto the fibre provided (NBI) and they are telling me my NBI box is working perfectly to contact sky. My devices can pick up the wifi itself but due to the "internet" problem I cannot connect any decives to it. Can someone please help ASAP

Ruth

[Tom-W19]

Hi @Ruth68 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[RuthKerry]

Yes please 

[Tom-W19]

Hi @RuthKerry 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Chrisee]

@RuthKerry Inhavecescalated your last post so look out for the chat button that will be added to the pages in the forum when the team pick up the escalation.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.