Need a new router following a BT engineer confirming the line is ok

[LouiseHannaford]

Hello , Our wifi is 5mg and drops a lot , it should be suer fast 50mg + .

After 3 weeks of calling everyday we finally had a BT engineer test the line to the router today and everything is working as it should. Therefore he has advised it is 100% the router that needs replacing.

We have since tried every number and others to sort this but are still going round in circles ( 2 + hours now). 

We just need a new router sent to us asap please.  Your help lines are so frustrating !

[Chrisee]

@LouiseHannaford you are not ta lking to Sky by posting in the forum. However I can see that your post has been escalated to a Sky team whonshould invite you onto an online chat through the forum when a chat icon will be added tomthe forum pages for you to use. Sky kines are always super busy inthe run up to Christmas.

[Greenfingers001]

Thanks for escalating this. We’ve sent @LouiseHannaford  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Xcheyx69]

I've had the same problem engineer stars need new hub been 2 days no order of hub on page tryed to talk to some one get the dam robot I can't get in touch with anyone 

[Chrisee]

@Xcheyx69 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long call.

[Addie15]

Hi there, @Xcheyx69. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147