12 Apr 2023 05:42 PM
Needing a free postal box for me to returne my broadband hub
12 Apr 2023 05:45 PM
Posted by a Superuser, not a Sky employee. Find out more@Harley-grace You won't get one through the forum as we are all customers here. You can use your own if you prefer, https://www.sky.com/help/articles/return-tv-broadband-t2
12 Apr 2023 05:45 PM
Posted by a Superuser, not a Sky employee. Find out more@Harley-grace
Providing you’ve cancelled successfully the returns packaging is usually sent out near the end of a cancellation period, [31 days for TV and 14 days for broadband], to the address that the account is registered at.
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting very safe and indefinitely as Unipart, who handle the UK returns, don’t appear to be that well organised.
12 Apr 2023 05:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Harley-graceIf you have now moved to your new provider Sky should let you know that they have sent out return packing to return your router. How long ago did you move from Sky to your new provider?
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