Nearly 2 hours on hold waiting for Sky Support - What is the record?

[Claypole]

Is there anyone actually working at Sky?

[daveNOS]

@Claypole While you wait if you let is know what the issue your having is we might be able to help or at least offer some advice.

[Claypole]

My broadband charge seems to have sky rocketed - yet I get bombarded with offers of great value broadband, but for "new customers only" - as I have only beeen with sky for 23 years - I don't suppose I qualify for any offers

Anyhow - now response from them for over three hours, so they have made the decicion to cancel so much easier - if only I can get hold of them to cancel!!!

[Daniel0210]

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@Claypole wrote:

My broadband charge seems to have sky rocketed 

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@Claypole 
A discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount but if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This might also help to explain
https://www.sky.com/help/articles/been-overcharged

If you really want to cancel… To cancel totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router to Sky, so it’s important you get proof of posting and keep it indefinitely. Return packaging will be sent out to you near the end of the notice period.