NO WIFI

[Lucy151]

i paid my sky bill 21/11/2024 the sky tv is back to normal ive had no wifi since then friday i rang and they told me my wifi would be back up & running in 24hrs i then rang saturday as wifi still wasnt back on and they booked an appointment for my wifi to be looked at by an engineer who said that sky needed to switch me back on. i rang them and they are adamant im active with the wifi however i am not. i cannot connect at all. ive got children who rely on wifi. i cannot access my uni work without a stable wifi. i do not know what to do. my 4g will not load anything i need the wifi switched on please help!!!!

[Chodley]

This isn't a sky Q question

does the router have all green lights showing the internet connection is working? Tried restarting it?

[Chrisee]

@Lucy151 I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Lucy151]

all green lights are on yes which inducates i should have wifi 

[Chrisee]

@Lucy151 wait until the escalation team pick up your post and add a chat icon to the forum pages use thst to start a chat session. There are a couple of poosibilities they can check from their end. 

[Chodley]

---

@Lucy151 wrote:

all green lights are on yes which inducates i should have wifi 

---

That sounds like the service is activated fine but there's an issue with your router. What happens if you try to set up the wifi connection again from your laptop from scratch?