@jim83
It would be extremely unusual to get a same day response through any domestic ISP: if you were paying for business broadband at ten times the monthly cost then you might have a six hour 'guarantee' for on-site attendance (which isn't really any such thing: it's a guarantee of a daily-rate refund if the fault isn't resolved)
The Openreach target time to fix for domestic broadband is by the end of two working days starting the following working day morning after a fault is logged: they report to Ofcom that they meet this target for around 85% of incidents.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
