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Discussion topic: NO INTERNET

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This message was authored by jasg24 This message was authored by: jasg24

NO INTERNET

The power and WiFi lights are green,  internet light is amber and voice is off, I have tried all the troubleshooting processes a few times but no internet connection still!

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This message was authored by Laing1 This message was authored by: Laing1

Re: NO INTERNET

Posted by a Superuser, not a Sky employee. Find out more

@jasg24 wrote:

The power and WiFi lights are green,  internet light is amber and voice is off, I have tried all the troubleshooting processes a few times but no internet connection still!


@jasg24 what happens when you run the diagnostics in the link below 

https://www.sky.com/help/articles/broadband-diagnostic-start


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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