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Discussion topic: My wifi

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This message was authored by: francis10

Message posted on ‎01 Sep 2025 06:57 PM

My wifi

Hello 

it seems my WiFi connection works with all online activities but not WhatsApp. My WiFi is having issues connecting with my broadband WiFi connection. Can anyone help. 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎01 Sep 2025 07:35 PM

Re: My wifi

Posted by a Superuser, not a Sky employee. Find out more

@francis10 

 

Typically WhatsApp requires an adjustment to the default age restriction in Sky Broadband Shield.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎01 Sep 2025 07:47 PM

Re: My wifi

@francis10 Not sure if this is a two part question if so is it device specific that has a connection issue to the Hub wi-fi!

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