My wifi keeps dropping

[Sarah190]

The wifi keeps dropping and I keep having to reconnect with the password for phones etc. all lights are green in the router and there are no issues in the test.

[jamesn123]

Hi @Sarah190 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Sarah190]

Hi @jamesn123  my WiFi has not worked smoothly since I was upgraded, it keeps dropping out, not good when I'm working from home! But i can't get hold of anyone for them to sort it out. Any suggestions? 

Here are the stats

Moderator note: personally identifiable information removed - please re-post without IP/Mac address data

[Highlinder]

@Sarah190  You have a few further steps to go before you get to the router stats as you can see from the link that @jamesn123  posted.