My wifi keeps cutting out around 11am everyday and I'm not sure why

[MaddieN]

My broadband/wifi connections cuts out for around 5 mins everyday around 11am and I have absolutely no idea why. I have been trying to get through to a human on the phone but it's proving difficult!

[Jynxy]

hi @MaddieN sorry to hear about this, i will escalate your post to the escalation team, to help find a solution, please look out for the blue chat icon.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to MaddieN.

[Nguclub]

Hi @Addie15 my Wifi also keeps cutting out, but more often than once a day.  It has been very unstable since I upgraded my broadband and router.  Please can you advise?

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[MaddieN]

Hi, I'd like to reesculate this issue as I didn't have the time to resolve it via the chat. Is it not much quicker to have a phone call to resolve this issue? 

[Daniel0210]

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@MaddieN wrote:

Hi, I'd like to reesculate this issue as I didn't have the time to resolve it via the chat. Is it not much quicker to have a phone call to resolve this issue? 

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@MaddieN 

It may be quicker via a phone call but you would have to initiate it. Sky won't call you. Let us know if you want your issue re-escalating but you'll have to fully engage in any chat invite to hopefully get this resolved. 

[TechmanagerMal]

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@MaddieN wrote:

My broadband/wifi connections cuts out for around 5 mins everyday around 11am and I have absolutely no idea why. I have been trying to get through to a human on the phone but it's proving difficult!

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If a device like a heater is set to cut in or out at that time, it can interfere.

[MaddieN]

Hi yes please can I re-escalate this issue over the live chat option. 

Thanks 

[Daniel0210]

@MaddieN 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to MaddieN.

[Lisa-P1987]

Thanks for chatting to us MaddieN. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Nguclub]

@Lisa-P1987  Yes please, my wifi cuts out all the time whilst I'm working from home. It really is making life very difficult. Please can you escalate this?