My upgrade

[Kris19]

Since I've upgraded my WiFi our phones lose connection ..this never happened with the original sky broadband ..the booster I originally had says it is connected to the hub but we get bad reception downstairs 

[JimM1]

@Kris19 Have you kept both the Original sky Hub and the Original sky booster, take a look at the links below and say what you have!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[Kris19]

I've disconnected the old sky broadband hub but attempted to connect the old booster box to the new hub ..all lights on booster indicate it's connected

[Kris19]

I have sky max hub replacing the sky broadband box

[JimM1]

@Kris19 Although i have never used the sky Max hub, think you will find that the old sky Broadband Booster if that is the one you have will 100% NOT work at all, yes you may get all the 3 lights on it but no one will be at home for data transmission.... The sky Max will need the sky Pod, see again from the links!

You will have to test at the booster to see if one you get connected to it, and two when on or off is there a connection through the booster to the sky Max hub!

If you still have the old sky Broadband Hub, just connect it back and swap out the white sky Max to test!