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Discussion topic: My sky has no internet connection on box

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Sair10
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My sky has no internet connection on box

‎22 Nov 2024 11:24 PM

On my sky box it keeps saying theirs no internet connection right now been saying couple days and my internet is playing up rotten and I'm paying for this

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Sair10
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This message was authored by Sair10 This message was authored by: Sair10

Re: My sky has no internet connection on box

‎22 Nov 2024 11:25 PM

Been like it for days now

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caesarome
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Re: My sky has no internet connection on box

‎23 Nov 2024 05:50 AM

Posted by a Superuser, not a Sky employee. Find out more

@Sair10 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.

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