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Discussion topic: My sky conversion

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This message was authored by: SNARES

Message posted on ‎02 Sep 2026 06:54 PM

My sky conversion

I had a conversion sent to my new address and the tracker shows the postman has put it in the letter box but not all the way through and I think someone may have taken it as it's not in the house as I moved in today and was delivered on the 28th. I can't get through to anyone to have it delivered again 

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Superuser
This message was authored by: MightyQuinn

Message posted on ‎02 Sep 2026 07:21 PM

Re: My sky conversion

Posted by a Superuser, not a Sky employee. Find out more

Hi @SNARES   What is a conversion? In any case you will have to persevere in contacting Sky, the community cannot help you.

Welcome to the Sky Community Forum

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This message was authored by: GD1

Message posted on ‎02 Sep 2026 07:55 PM

Re: My sky conversion

Posted by a Superuser, not a Sky employee. Find out more

@SNARES  DId you order Full Fibre Broadband?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SNARES

Message posted on ‎02 Sep 2026 08:04 PM

Re: My sky conversion

Yes I ordered full fibre 

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Message posted on ‎02 Sep 2026 08:16 PM - last edited: ‎02 Sep 2026 08:26 PM

Re: My sky conversion

Posted by a Superuser, not a Sky employee. Find out more

@SNARES 

 

The 'Conversion Kit' is just a short Cat5e ethernet cable to go between the Optical Network Terminal (ONT) and the ethernet port marked 'WAN' (for 'Wide Area Network') on a Sky Broadband Hub.

 

You can pursue Sky for a replacement, or obtain your own in a choice of lengths and colours which are widely available online.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: SNARES

Message posted on ‎02 Sep 2026 08:19 PM

Re: My sky conversion

Oh great, thanks in that case I think I have one.

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