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Discussion topic: My sky WiFi keeps turning it self off

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This message was authored by: Littletony

My sky WiFi keeps turning it self off

My internet keeps turning red the my lights on my sky router keeps going of then back on
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This message was authored by: Highlinder

Re: My sky WiFi keeps turning it self off

Posted by a Superuser, not a Sky employee. Find out more

@Littletony Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by: Littletony

Re: My sky WiFi keeps turning it self off

I have run a test by my sky app come up every think fine

This message was authored by: Highlinder

Re: My sky WiFi keeps turning it self off

Posted by a Superuser, not a Sky employee. Find out more

@Littletony  Are you running this while this issue is happening?

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This message was authored by: Littletony

Re: My sky WiFi keeps turning it self off

Yes I am still no fault found I sometimes lose lol my lights on my box has well 

This message was authored by: Highlinder

Re: My sky WiFi keeps turning it self off

Posted by a Superuser, not a Sky employee. Find out more

@Littletony  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

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