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Discussion topic: My internet isnt working

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This message was authored by Bladette This message was authored by: Bladette

My internet isnt working

The Internet light on my hub is orange, I've done all the tests and sky reckon everything is working.  But clearly not, o have no WiFi and no tv because of this.  Can't find a number to call.  Please can anyone help

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This message was authored by Libby+27 This message was authored by: Libby+27

Re: My internet isnt working

Mine is the same, we've just got our internet back after moving house and it's the "Voice" light is orange on mine, I've completely reset the hub, turned it off and back on and it's still not connecting. 

This message was authored by davidb6 This message was authored by: davidb6

Re: My internet isnt working

Same here today. Can someone provide a support number to contact asap

This message was authored by Lfmcsherry This message was authored by: Lfmcsherry

Re: My internet isnt working

Im having the same issue - internet hasn't worked for about an hour now, the light on the box is orange but when running tests on sky app it says connection is good. No idea how to solve!

This message was authored by GD1 This message was authored by: GD1

Re: My internet isnt working

Posted by a Superuser, not a Sky employee. Find out more

@davidb6   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Elliecondron0El This message was authored by: Elliecondron0El

Re: My internet isnt working

Mine has also gone down, must be something wrong with sky
This message was authored by Bklac This message was authored by: Bklac

Re: My internet isnt working

Ours is also down and sky reckon everything is good clearly not! 

Bladette
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This message was authored by Bladette This message was authored by: Bladette

Re: My internet isnt working

That's what they said to me I've rung them and they tested and said the Internet line is fine, must be router or main socket.   Need an engineer, 1st appt Sunday!!!  It's a joke told them not good enough. Thinking of cancelling. I have a number but it won't let me post it 🤔

Bladette
Topic Author
This message was authored by Bladette This message was authored by: Bladette

Re: My internet isnt working

It has magically started working again so guess it wasn't router or socket .  Just magic I guess 😆

This message was authored by Bklac This message was authored by: Bklac

Re: My internet isnt working

Yeah mine did too! Amazing isn't it lol 

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