My internet is not working

[Lisa1107]

Hi my Internet is not working it's telling me there is a problem can you help 

[Highlinder]

@Lisa1107  When it tells you there is a problem, what does it say to fix the fault?

[Lisa1107]

It says my broadband is not working and my WiFi isn't working 

[Highlinder]

@Lisa1107  Does it say anything about what to do to fix this? Call Sky or are you able to book an engineer from the app?

[Lisa1107]

What number do I ring 

[Highlinder]

@Lisa1107  If you are not able to action this on the app it can be escalated on the community forum to get you help from Sky. If you would like this done let us know.

[Lisa1107]

Yes please as I'm getting nowhere on the app in the app it's saying everything is connected when it's testing it but then at the same time it's telling me there's a problem with my broadband I'm trying to work currently and need my Internet this is happening a lot lately for one reason or another and very inconvenient 

[Highlinder]

@Lisa1107 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.


https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lisa1107.