My internet is not working and when it does it running very slow

[Shaun45]

My inter has stopped working and when it dies it's very slow 

[Highlinder]

@Shaun45 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.