@Anonymous you are not talking to Sky by posting in the forum. You can ring them to grt support or post somecdetails and forum members can probably help.
Furst thing to understand is whether the issue is slow broadband to your hub or lousy wifi in your home. Thecfirst is guaranteed by Sky and is easily checked by using the service checker in the My Sky app clicking on the Brioadband link and it shoukd show tge current speed recent history and tge guaranteed spedd fir your connection. If speedsxare belowctge guarantee tgen it should offer more help.
Slow wifi is more difficult that is primarily down to the layout and type of construction of your home which are things Sky cannot control. If using your connection for video calls using an Ethernet cablecto your devicecis always sensible if that is possible. Beyond tgst you are into spending money to get better wifi.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
