14 Feb 2025 01:12 AM
Everything is plugged in as it should be and never had a issue but now the internet has suddenly dropped. I've tried disconnection and reconnecting everything but it still won't work.
14 Feb 2025 05:52 AM
Posted by a Superuser, not a Sky employee. Find out moreIt could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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