My internet has been down all day

[MRJMW86]

My internet has been down all day.  When I use the app to try and test my broadband status it runs the test on a property I lived in 5 years ago (when I last had sky) and tells me I have to broadband on my package. All this inspite of my current package being linked to the app.  I have tried to call sky and report the outage but I just end up getting sent a text with a link that sends me back to the start.

[MRJMW86]

Tells me I have no broadband on my package*

[Sandra41]

My internet isn't working either. When doing the test, it says that there is an outage in my area and will be fixed in the next couple of days! I have Sky Glass so I can't even watch TV! Very annoying!

[Highlinder]

@MRJMW86  If call in again ignore the text and just stay on the line. This way it should route you to a preson that you are talk to about this.

[Highlinder]

@Sandra41  If it is telling you  that an outage is happening in your area it will not just be Sky that is down, but also other ISPs.