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Discussion topic: My internet down

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This message was authored by: Adwonz

My internet down

No internet showing, amber lights on voice as well.

This ain't what Im paying for, now I'm stuck on my phone 

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This message was authored by: ike2112C

Re: My internet down

Same here - yet Sky site claims to have done a test and that all is working fine.

 

Clearly there's an outage, yet their own systems claim there isn't. 

This message was authored by: Daniel0210

Re: My internet down

Posted by a Superuser, not a Sky employee. Find out more

@Adwonz @ike2112C 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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