My internet connection

[Sarah23182]

My internet keeps going on and off all the time I don't get a full hour of internet without it going off. I pay a full bill every month with my sky tv and internet it's nearly £90 I'm not willing to pay that amount with the service I'm having with the internet connection. If it's not fixed I will be cancelling my sky and going with a different service 

[Daniel0210]

@Sarah23182 

Threats to change providers is pointless here. l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer led discussion forum where we try to help other Sky customers.

If you have broadband problems use this link to check to see if there are any issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn’t necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.