Broadband down St Helens Merseyside.

[WHFandWorried]

Having used the service checker I can see that Sky are aware of a broadband issue. But I have now way of knowing what the issue is and when it will be repaired.  I am a home worker and need to know if the service will be back by 8am on Thursday 25 Th September.   How can I get this information please?   

[Daniel0210]

@WHFandWorried 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases.

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.