are you able to provide more detail please so that I can assist. Is it your entire internet or just on the puck ? if the latter than have you tried turning off the Sky hub and turning it back on again ? and ahve you checked netwrok settings and resetting them ?
Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI Sky Full Fibre 500mbps
Have you checked all connections ? do you have full fibre ? if so yous hould have an ONT, are you able to tell me is there a red light on the ONT or not or on the Sky hub.
Sky Ultimate TV with Sky Cinema on Sky Steam Puck with WI-FI Sky Full Fibre 500mbps
Posted by a Superuser, not a Sky employee. Find out more
@Carly551 The first thing to do (even if you’ve already tried it), is use this link to check if there are any broadband outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
