My internet Keeps cutting out.

[Brett7499]

Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.  OneVanilla

[jamesn123]

Hi @KGraham 

Your speeds look good but you do seem to have a dropping line. I've flagged your post to Sky, look out for an email or message on the forum. 

[jamesn123]

@Brett7499 

Can you post your router stats so we can confirm if your issue is the same?

[Luffe]

Hello, I have the same issue unforunately. I have several drops/cut-outs in connection daily with the internet light on my router turning amber or off completely. Usually comes back after 20-30 seconds.

I have the Sky broadband Superfast package and have everything connected through an ethernet cable.

Here are my router statistics if anyone is able to help.

Thanks in advance.

[jamesn123]

Hi @Luffe 

Does look like you have a dropping connection. Can you confirm the router is connected to the master telephone socket and all cables are properly seated without damage?

[Luffe]

@jamesn123 

Yes everything is set up by instructions and without harm.  This is a problem that began about two weeks ago. But prior to it the connection worked fine for about two months (when I began my subscription). 

Thanks for the help!

[jamesn123]

@Luffe 

I've flagged your post to Sky, look out for an email or message on the forum

[KGraham]

@Luffe

@Brett7499

Just wanted to tag you guys since you were having ssinilar issues. So

Update.

I phoned sky today. Been on the phone for a hour. I kept getting cut off when they were testing the phoneline and internet.  So i phoned on my mobile and turns out i have a fault in my phoneline. Thats what was casuing the disconnects. 

[Luffe]

@KGraham 

Thanks for that, I was provided with a pm chat and got advice on changing socket to see if it made a difference. Will see if anything is different during the weekend and contact them on monday if there isn't any improvments.

[GraeC]

Hi, having the same issue. Upgraded to Fibre Internet a few months ago and recently internet keep dropping (orange lights on hub then comes back up after about 2 minutes). Worked fine first couple of months now having issues.

Router stats below, also the error that is being logged when it drops

[Highlinder]

@GraeC  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[GraeC]

Thanks @Highlinder broadband test showed no issues all good, however internet is up at the moment (the issue I have is intermittent throughout the day)

[Highlinder]

@GraeCIf you can run it when it happens, you don't need Wi-Fi to run it.