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Discussion topic: My download speed is 60mbs but I am paying for 900 mbs. How do I get a refund?

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DavidM2
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This message was authored by DavidM2 This message was authored by: DavidM2

My download speed is 60mbs but I am paying for 900 mbs. How do I get a refund?

‎02 Sep 2024 07:36 PM

I am only getting 60mbs but paying for 900, how do I go about getting a refund and amending my contract?
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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: My download speed is 60mbs but I am paying for 900 mbs. How do I get a refund?

‎02 Sep 2024 08:15 PM

Posted by a Superuser, not a Sky employee. Find out more

@DavidM2 

 

900Mbs would be speed delivered over optical fibre as far as the ISP router.

 

If you are measuring speed on a wireless device, that's completely different (and inevitably zero Mbs after a few walls)

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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