My contract end soon

[SKYAW7EU]

Hello, I spoke to your employee yesterday about my contract ending soon. I want to switch to a new package because the package I have has become much more expensive, and I have no way to pay because I am disabled and I only receive universal credit and I would like to choose one package, but I don’t know how to do this. I need your help. I saw a high-speed one for 26 pounds. I would like that.

[Daniel0210]

@SKYAW7EU 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Were you discussing the social tariff?

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

[jamesn123]

@SKYAW7EU 

Offers and deals are subject to availability and sometimes are only offered to new customers. The prices for your specific account will show in the My Sky area of your account, alternatively you can try calling Sky and asking about a re-contract price.