My connection is not good enough for the amount of money I'm paying a month.

[Mellwalden]

This is ridiculous 😒 now saying can't test broadband right now. I'll be leaving. You've breached your end of the contract as well so I won't be paying a cancellation fee.

[Anonymous]

Just so you're aware, Sky have had issues overnight and some parts have been down for maintenance.

Now I understand your frustration, and it's obvious that there is more to this issue than a single event. However, no one can help you while you're directing your anger in this manner. Take a breather and come back with a more rational explanation of the issue and screenshots if you think they will help. There are plenty of people here with expert technical skills that can help you, and it is possible to escalate the issue to sky for further investigation.

I hope we can help you.

[Mellwalden]

You think that's an angry response? Are you joking? 

This issue has been on going since sky convinced me to stay with them instead of joining a new provider. So it's not an angry response it's a fed up with having to pay out loads and get little to no Internet when I had every intention of leaving before promises were made that haven't been kept and stating the obvious because there is no answer online and I'm getting no where on the phone. Do you honestly think this comment is just because of an issue on one night??. 

[Chrisee]

@Mellwalden the speed a copper phone line can deliver is determined by its length so switching to an ISP who uses the same line will deliver almost exactly the same speed whatever they promise up front its down to physics. Full fibre is different you get what speed you bought but only around 50% of addresses currently can get that. All isps guarantee speeds to the hub and some charge extra for a "wifi guarantee" but read the small print on those. 

Hope you get the service you want.

[TimmyBGood]

---

@Mellwalden wrote:

 You've breached your end of the contract as well so I won't be paying a cancellation fee.

---

Be aware that the ISP contracts to attempt to deliver a service (no ISP guarantees there won't ever be service interruptions or slowdowns generated by external factors) while the customer contracts to make a regular payment: this means failing to pay is automatically escalated to complete suspension of service and eventually to a debt collection process.

Failing to permit the service provider to attempt to remedy the situation while ceasing payment is automatically a breach of contract, service interruptions and slowdowns are not.