My connection continuously drops when I am on video calls (zoom or teams)

[SP89]

My connection is continuusly dropping when I am on a teams or zoom call and the screen freezes. I have checked my upload and download speeds and they are at the recommended levels. Is there anything I can do? Do I need to speak to sky about this or can I rectify it?

[Chrisee]

@SP89 are you using WiFi to make these calls? If so it is possibly due to WiFi interference which is very common. Ideally use a device connected by ethernet cable. Otherwise other than rebooting the hub to find the least congested channel or moving closer to the hub anything else involvescspending money to improve your home network.