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Discussion topic: My broadband

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This message was authored by: Andrew292

My broadband

Hi, my Sky broadband is very slow to the point where I have to turn it off on the phones and use my own data. The sky q are slow and lose wifi connection.  Iv restarted it a few times and it's the same. Last night again wifi was so and sky q mini boxes lost there connection 

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This message was authored by: caesarome

Re: My broadband

Posted by a Superuser, not a Sky employee. Find out more

@Andrew292 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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