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This discussion topic has been answered Discussion topic: My broadband seems to drop out and i have to reset router to get it to reconnect.

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This message was authored by: George+Joseph

My broadband seems to drop out and i have to reset router to get it to reconnect.

My Broadband drops out and I have to reset the router for it to reconnect. I also have had instances of the voice light going yellow on the router and this also freezes the sky glass tv. The alarm light has flickered as well on the box. 


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This message was authored by: George+Joseph Answer

Re: My broadband seems to drop out and i have to reset router to get it to reconnect.

I am still looking for assistance as it keeps on happening.

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This message was authored by: Greenfingers001

Re: My broadband seems to drop out and i have to reset router to get it to reconnect.

Hi there @George+Joseph , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Greenfingers001

Re: My broadband seems to drop out and i have to reset router to get it to reconnect.

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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This message was authored by: George+Joseph Answer

Re: My broadband seems to drop out and i have to reset router to get it to reconnect.

I am still looking for assistance as it keeps on happening.

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