problem with broadband high noise margins and maybe issue with router

[loverboi]

System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0704.R

DSL Firmware VersionA2pvfbH043p1.d26u

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Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):5998

Line Rate - Downstream (Kbps):34999

IPv6 Loopback Address2a02:c7c:dfd6:6c00::1/128

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Broadband Porthelp

MAC Address3c:45:7a:fb:53:3a

IPv4 Address5.68.215.250

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address5.68.212.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server 

IPv6 Global Address2a02:c7c:dfd6:6c00::1/64

IPv6 Link Local Addressfe80::3e45:7aff:fefb:533a

IPv6 Delegated Prefix2a02:c7c:dfd6:6c00::/56

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LAN Porthelp

MAC Address3c:45:7a:fb:53:39

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd63:77b2:5afa:0:3e45:7aff:fefb:5338/64

IPv6 Global Address2a02:c7c:dfd6:6c00::1

IPv6 Link Local Addressfe80::3e45:7aff:fefb:5339

DHCPv6On

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WiFi Porthelp

Name (SSID) SKYJNS2K

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

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Connection Status       Show Statistics

Connection StatusClose

Connection Time16:33:17

Connecting to ServerConnected

NegotiationMER

AuthenticationAUTO

IPv4 Address5.68.215.250

IPv4 Network Mask255.255.252.0

IPv6 Global Address2a02:c7c:dfd6:6c00::1/64

IPv6 Link Addressfe80::3e45:7aff:fefb:533a

IPv6 Delegated Prefix2a02:c7c:dfd6:6c00::/56

Router Statistics

System Up Time: 16:35:19

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1877255 3300035 0 0 0 16:33:43 LAN Up 3050839 5019774 9 2 2 16:35:19 WLAN (2.4 GHz) Up 320646 4083 0 0 0 16:26:34 WLAN (5 GHz) Up 16664810 8313074 0 2 1 16:25:01

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Broadband Link Downstream Upstream Connection Speed 34999 kbps 5998 kbps Line Attenuation D1(13.9 dB) , D2(36.3 dB) , D3(57.1 dB) U0(5.3 dB) , U1(28.9 dB) , U2(45.3 dB) Noise Margin 14.4 dB

10.1 dB

my speed to hub but it sometimes says issue with wifi

it sometimes says there is issue with my broadband/wifi too is that a sign with tha issuse with line or router but sky done line test and they said there no fault but i think otherwise with my noise margin and speed to hub i was getting 37.5 then it went to 36.8 then 36.2 then today 31.8 is it a issue with line or router? thanks advice and help with issue will be very appreciated and thanks in advance have a great day 😞  🙂

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[jamesn123]

Hi @loverboi 

Your stats certainly show an issue as your line is banded and it should not be changing sync speeds that often.

It will need reporting to Sky, you can either call or I can esclate your post on the forum and you can chat with a Sky rep. 

[loverboi]

@jamesn123 yes please can you escalte please and when i called sky they told me to reset the router that i did and then left overnight and still high noise but i called them today twice and was told there is no fault so we cant get openreach out but they blamed the low speed to hub on 6 devices connectedand i said that due to the low speed to hub pics on messenger is taking about 5 mins to show the bloke said mehh:(      (im on fttc)and they blamed it being that and not amitting to a issue 😞 🙂

[loverboi]

@jameshi may i ask hs it been escalated and please any info please