My broadband is hopeless

[SusieSantoro]

Ever since having sky broadband the connection is hopeless. I can't get a connection upstairs or the garden. When it works, it is fast but I can't get any signal at all at the top of the house. Do you supply an extension?

[TimmyBGood]

@SusieSantoro 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.