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Discussion topic: My Wifi keeps dropping out

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This message was authored by cjg21 This message was authored by: cjg21

My Wifi keeps dropping out

the problem may last for a few seconds or a minute. I've run all the checks which shows no issues. the problems persists and happens several times a day, then no problems for a day or two. The following is a sample of the error log.

 

cjg21_0-1735663476986.png

 

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This message was authored by K4ren This message was authored by: K4ren

Re: My Wifi keeps dropping out

where in the UK are you, I am having the same issue and I am wondering if its nationwide?

cjg21
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This message was authored by cjg21 This message was authored by: cjg21

Re: My Wifi keeps dropping out

I'm in West Sussex 

I suspect it's a damaged line due to all the recent storms, but I can't find a way of logging it with sky

This message was authored by Chrisee This message was authored by: Chrisee

Re: My Wifi keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@cjg21 youhave to call Sky today but the lines will be very busy as there are not as many agents working due to the holiday.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Linda-28 This message was authored by: Linda-28

Re: My Wifi keeps dropping out

We have similar issue very stuttery and freezing frames with out of lip sync very bad at mo we r in maidenhead Berks Got lip sync back by using settings going to pics and sounds and changing to 20 Oms from zero
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