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Discussion topic: My WiFi signal is shocking

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This message was authored by: FluxGT

My WiFi signal is shocking

Having recently moved to ypu from virgin and having to wait 7 weeks for ypu to connect me I am shocked with how poor the WiFi signal is fron your box. It doesn't reach across my house and the download we get after paying for 900mbs is terrible. I currently have 19mbs and can't access the Internet from my bedroom, which despite being a townhouse is directly above the router. This is really not acceptable at all.
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This message was authored by: JimM1

Re: My WiFi signal is shocking

@FluxGT You are aware that the Forum is NOT sky Customer service and just customers like yourself, if you are not sure then the community About top off the page explains it all!

 

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

 

and if this is what you have see below for somemore detail!

 

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

 

https://www.sky.com/help/articles/broadband-speeds-explained

 

 

This message was authored by: icesteelman

Re: My WiFi signal is shocking

Hi @FluxGT 

 

If @JimM1 's suggestions don't help then you may have to look for other options.

 

A single router often fails to reach every room in a property, even relatively small ones. From what I've read on this forum, the Sky Max router has poor wi-fi range, but that me be subjective. Other than Sky Boosters/Pods, you could try:-

 

1. Invest in further hardware and create your own wifi Mesh with sufficient devices to cover the whole house. There are multiple suppliers you can pick from that all work well, but this can be relatively costly (however once invested, a Mesh system would work with any broadband supplier if you eventually move away from Sky).

2. Homeplugs/Powerline devices can provide a hardwired solution from your Sky Broadband router to other rooms using your mains wiring, you simply need a power socket near the router and another in the "target" room that then allows devices to be hardwired (or connection of a wifi hotspot in the target room).

 

Personally I went with option 1 as some rooms in our bungalow were just too far away from the router to pick up a wifi signal reliably. This also made wifi available on our patio which is a bonus when the weather is good.

 

There are plenty of very knowledgeable people on here that can offer advice / help in much more detail if you need further help.

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