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Discussion topic: My WiFi is not working

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Avatar for Gary323
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This message was authored by: Gary323

Message posted on ‎16 May 2025 08:37 PM

My WiFi is not working

I have no WiFi working. 
Got the left and right lights on green. 
Middle light flashing Orange every 40seconds. 
No devices in home have WiFi. 
Have reset modem and turned power off several times. 
Also turned power off the Sky Q box for 30seconds several times with no success. 
Done a check on line as advised only for it to shown that everything is working with a green tick. 
please advise. Thank you. 

 

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎16 May 2025 08:45 PM - last edited: ‎16 May 2025 08:46 PM

Re: My WiFi is not working

Posted by a Superuser, not a Sky employee. Find out more

@Gary323 

 

The flashing is a give away for an external fault

 

In addition if your hub is a sky q hub then it needs updated by december

 

Call sky regarding both

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

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