My Wi-Fi is being disconnected for 2 hours each day

[Beetle]

For the last three days our alarm company has reported the WiFi going off for 2 hours between 03:46-05:47.  Had it been a planned Sky maintenance 'downtime' I would have expected an email from them? How do I report this problem?

[TimmyBGood]

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@Beetle wrote:

 Had it been a planned Sky maintenance 'downtime' I would have expected an email from them?

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You won't get such notification from any domestic broadband provider.

[TimmyBGood]

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@Beetle wrote:

 the WiFi going off for 2 hours between 03:46-05:47. 

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If you have Q television at the address, the usual suspect is the Q 'Eco Mode' causing the television box WiFi hotspot function to drop.

[NSW67]

I have the same problem. Very annoying. Sky please inform customers if you are planning maintenance work not to be caught in the middle of a work call! 

[TimmyBGood]

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@NSW67 wrote:

Sky please inform customers if you are planning maintenance work

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Again, that's just not priced in to domestic broadband subscription rates.

[Daniel0210]

@NSW67 

If it is maintenance it's planned for overnight where it'll impact far less customers. As for work calls don't forget Sky Broadband is really a domestic service. 

[sky2ash]

This has only just happed for the last three days and we hav had it working ok for the last year?!

[Daniel0210]

@sky2ash 

So do you have Sky Q as per the post by @TimmyBGood above? 

[sky2ash]

Yes we have sky Q, but I cannot understand why after a year it is suddenly playing up out of the blue?

[Daniel0210]

@sky2ash 

In view of the timings mentioned in the original post it won't cost you anything to check the eco settings on all your Sky boxes.

[sky2ash]

Hi there everyone, thank you all for your comments I have found and changed the eco settings, fingers crossed!

[JPR007]

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@sky2ash wrote:

This has only just happed for the last three days and we hav had it working ok for the last year?!

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@sky2ash yes, as that as what happens sometimes with technology. It's not failsafe or fool proof. Just because it's working one day does not guarantee it will the next. 

[sky2ash]

Ok, well sort of good news this morning lost connection only for one minute went of 05:16, and on 05:17 am, so I can live with that unless the gap increases again?! Fingers crossed.

[JPR007]

@sky2ash If a constant, 24/7, 365 days a year connection is needed, I would strongly consider you invest in a secondary, backup connection, possibly cellular.

No piece of technology, nor connection will give you 100%, uninterrupted uptime, 1 min of connection downtime means absolutely nothing in the grand scheme of things, and is perfectly normal to happen on occasion.

[Beetle]

Ok, so here we go today the disconnect is 2 minutes -05:16 -05:18, so it seems to be creeping backup, we will see!